Welcome to our FAQ section, beach lover! At Neena Swim, we’re passionate about bringing you designer swimwear that makes every day feel like a beach getaway. Below you’ll find answers to our most commonly asked questions about our products, delivery, returns and more.

About Our Products

What makes Neena Swim swimwear special?
Our swimwear combines fashion-forward designs with practical beachwear functionality. We specialise in pieces like our signature ruched Brazilian bikini bottoms and convertible multi-wear tops that offer both style and versatility. Each piece is designed to make you feel confident and comfortable by the water.
What types of swimwear do you offer?
Our collections include:
  • Beach dresses for effortless cover-ups
  • Bikini sets with mix-and-match tops and bottoms
  • One-piece swimsuits in contemporary designs
  • Signature Neena collection pieces
All designed for the fashion-conscious beachgoer who values both style and comfort.
How should I care for my Neena Swim pieces?
To keep your swimwear looking its best:
  • Hand wash in cool water with mild detergent
  • Avoid wringing – gently squeeze out excess water
  • Lay flat to dry away from direct sunlight
  • Rotate between multiple swimwear pieces to prolong their life

Ordering & Delivery

Where do you ship to?
We ship worldwide to beach lovers everywhere! However, we’re currently unable to deliver to some Asian countries and remote areas. If you’re unsure about delivery to your location, just email our customer care team at [email protected] before ordering.
What are my delivery options?
We offer two delivery services:
  • Express Summer Ready: £12.95 via DHL/FedEx (10-15 day delivery)
  • Island Time: FREE on orders over £50 via EMS (15-25 day delivery)
All orders are hand-packed within 1-2 working days by our Cardiff-based team.
How can I track my order?
Once your order ships, we’ll email you tracking information directly. You can also contact our customer care team at [email protected] if you need help tracking your package.
I need my swimwear for an upcoming holiday – can you help?
Absolutely! For last-minute holiday needs:
  • Order by Wednesday noon for same-week dispatch
  • Select express shipping at checkout
  • Mention your travel dates in the order notes – we’ll do our best to prioritise!

Returns & Exchanges

What if my swimwear doesn’t fit or I change my mind?
We offer a 15-Day Happiness Guarantee. If you’re not completely satisfied, you can return unworn items with tags attached within 15 days of delivery for an exchange or refund. Please note return shipping costs are the customer’s responsibility.
How do I return an item?
Email our customer care team at [email protected] with your order number and return request. We’ll provide return instructions and the address to send your items to in Cardiff, UK.
When will I receive my refund?
Once we receive and process your return, refunds are typically issued within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Payments & Accounts

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through our encrypted checkout system.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. We never store your full payment details on our servers.
Do you offer gift cards or vouchers?
Currently we don’t offer gift cards, but we’re working on introducing this option soon! Follow us on social media for updates.

Still have questions? Our sun-loving customer care team is always happy to help! Email us at [email protected] and we’ll get back to you faster than you can say “beach please!”

Now that all your questions are answered, why not browse our designer swimwear collections? The beach (and your perfect look) is waiting…